Terms & Conditions

Effective Date: 18 May 2025

Company Number: 13694277

Website: www.britishveteranowned.co.uk

These Terms & Conditions apply to all orders placed through the British Veteran Owned website. By placing an order, you agree to the terms outlined below.

🚚 Delivery

When Will I Receive My Order?

Our products are fulfilled and shipped by a trusted print-on-demand partner with facilities worldwide. Estimated delivery times are:

• USA: 3–4 business days
• Europe: 6–8 business days
• Australia: 2–14 business days
• Japan: 4–8 business days
• International: 10–20 business days

Note: Fulfilment times may be longer than usual due to global supply chain delays. You will be notified of any significant disruptions to your order.

Customs & Import Taxes

International orders may be subject to customs duties and taxes, which are determined by your local customs authority. These charges are not included in our prices and are your responsibility.

Please contact your local customs office for further information.

Missing Orders

If your order has not arrived:

1. Check your shipping confirmation for address errors.
2. Inquire at your local post office.
3. Ask neighbours if they received the package on your behalf.

If everything seems correct and the package is still missing, please contact us at [Insert Your Support Email] with your order number. If there was an address error on your part, we'll offer a replacement—shipping costs will apply.

🛍️ Orders

How Are Products Made?

All items are produced through a print-on-demand service. Products are printed and shipped from the location best suited for delivery efficiency, based on your address.

How Do I Track My Order?

You'll receive a tracking link via email once your order ships. For any shipping-related inquiries, please reach out to:
📧 [Insert Your Support Email Here]

Received the Wrong or Damaged Item?

We're sorry about that! Please email us within 7 days of delivery, including:

• A photo of the item
• Your order number
• A short description of the issue

We'll work to resolve the issue promptly by replacing or refunding the item.

🔄 Returns & Exchanges

Return Policy

We do not offer returns or exchanges, as all products are made to order. However, if something is wrong with your order, we want to make it right. Contact us at [Insert Support Email].

Refund Policy

Refunds are only provided for:

• Incorrect items received
• Damaged goods upon delivery

If either applies, please send us photos and your order number within 7 days of receiving your order.

Can I Exchange for a Different Size or Colour?

We currently do not support exchanges for different sizes or colours. Be sure to check our size guides on each product page before ordering.

If your item was mislabelled, contact us within a week. Include photos and your order number—we'll send a corrected item or issue a refund.

📬 Contact Us

For support, issues, or feedback regarding your order:
🌐 Contact Page: www.britishveteranowned.co.uk/contact

📌 Final Notes

All items are sold by British Veteran Owned, a UK-registered not-for-profit. We reserve the right to update these Terms at any time. Updates will be posted on this page and dated accordingly.